Mr. Pierre Robert Dieperink
We use digital learning as a prerequisite for attending most practical classroom course. It should theoretically give the technicians the time to get their minds focussed on the topic and be in a position to come to class prepared and hopefully with questions we can assist with.
a) Making sure people actually do their own work and not have a friend complete it for them. Each person does have his/her own user name and password.
b) Making sure they don’t just go to the test and see if they can pass it without actually reading/doing the course. We allow multiple attempts for passing a test. We also realise some might know the topic but there is beneficial information that will be missed.
c) Data in South Africa is expensive and slow compared to the rest of the world, so a lot of people are already negative towards this extra cost they don’t at that point in time see beneficial to them. Some “good” dealer will allow technicians to borrow a laptop with data but it has to be setup to prevent access to some “explicit” sites and/or be monitored.
d) At times the information and tools used for diagnosing vehicles in the e-learning courses was outdated. The concepts explained by the tools and information was good but at the end of the day the training tools must resonate through the whole business. If you use a specific diagnostic tool, the training department, the dealer network and the hotline at head office must use the same tool and speak the same language to make a right first time fix possible for the customer using our vehicles.
e) Technicians generally don't like reading. The modern vehicle is very complex and has more line of code then fighter planes. The operation of systems has to be understood in depth to fix it. You need to read, to understand, to fix. So e-learning needs animations, interactions and questionnaires to keep them engaged.