[Discussion] Organizational approaches to organize L&D & digital learning
In practice you will find a wide variety of organizational approaches to organize L&D & digital learning. Five structural approaches are often used:
Option 1: Centralized responsibility and operation
There is one corporate learning function across the organization, often organized by job families.
Option 2: Global approach with distributed centers of competence
Can be characterized by a priority for global training offerings and regional field organizations.
Option 3: Centralized management approach with decentralized operating responsibilities
Implentation of the HR business partner model, some additional local training units (academy, team) in business segments, regions, locations, often subsidiaries for training.
Option 4: Decentralized approach with joint activities
Many autonomous training units (academy, team) in business segments, regions, locations. Central training unit for cross-business topics, some joint corporate programs (eg. leadership training). Central responsibilities eg. for infrastructure.
Option 5: Multiple independent centers of excellence
Independent training and education units in a matrix organization.
Now, what fits best? This depends. While I am a big believer in decentralized organizational approaches, I must recognize that a centralized approach (option 1) or a global approach with different centers of competence (option 2) is good for reaching a high proportion of digital learning as delivery method. If the organizational culture is more decentalized, also digital learning should be organized in a more decentalized way (option 3 and 4).
Another view regarding the organizational approaches with more details can be found here:
Designing the Optimal Organization Structure and Governance Model: http://www.corpu.com/documents/CorpU_Designing_Optimal_Org_Structure_Gov_Model.pdf
Service Portfolio and processes of the learning function
This service portfolio is from
Schuchmann, Daniela; Seufert, Sabine: Corporate Learning in Times of Digital Transformation: A Conceptual Framework and Service Portfolio for the Learning Function in Banking Organisations. In: International Journal of Corporate Learning (iJAC) 8 (2015), No. 1, p. 31-39:
http://online-journals.org/index.php/i-jac/article/view/4440/3417 [think this framework is not only appropriate for banking organisations]