Frequently Asked Questions

I. General

II. Your profile

III. Taking a MOOC at iversity

IV. Study tracks at iversity

Audit Track
Certificate Track(with online-proctored exam)
Certificate Track(with graded course project)
ECTS Track

V. Assignments

Online-proctored exam
Grade course project
On-site exams

VI. Assessment

VII. Payment and refunding

VIII. Referrals

IX. Technical questions

X. Further help

I. General

What is iversity?

iversity.org is a platform offering Massive Open Online Courses (MOOCs). We’re busy disrupting current educational norms, as we believe that any student in the world should have access to an excellent education. MOOCs allow world-class professors to provide thousands of students around the world with an interactive learning experience.

What is a MOOC, and how does it work?

MOOC is an acronym that stands for “Massive Open Online Course”. A MOOC is a university course offered online and available for free to everyone who has access to the Internet. To find out more about how MOOCs work, watch our video 'What is a MOOC?'. MOOCs are more than just filmed lectures. The content is customised and designed specifically for online teaching. An open course transforms the traditional course concept, uses multimedia formats and allows for easy interaction online.

Is it really for free?

Taking a course doesn’t cost a cent – it’s completely for free! Assuming that you already have a working computer or mobile device and access to the Internet, no extra expenses apply.

What language are the MOOCs in?

Our MOOCs can be in any language, but at the moment we’re offering courses in both English and German. Some courses offer subtitles, however it is up to the instructors to decide if they want to add subtitles or not.


II. Your profile

Where and how can I sign-up on the platform?

It is very simple to sign-up on our platform! On the top right corner of our homepage you will find the “sign-up” option and once you’ve clicked there, you can choose whether to sign-up with your email, your Facebook account or your Google account.

Do I have to activate my account?

Yes! Once you have signed-up you will receive an email from us with an activation link. Make sure you click on the activation link to be able to have full access to our courses.

What should I do after activating my account?

After you activate your account, make sure you update your profile. Set your language and time zone of preference, and make sure you use your real name.

Who and what can people see on my profile?

Only users who have also signed-up on iversity can see your profile. Not much information is visible to others – users can merely view your profile picture, short description and the course you have already enrolled in.

Is my personal data safe?

Yes, iversity complies with the German legislation on data protection German legislation on data protection which is one of the most stringent data protection regimes in the world. Please refer to our Terms of Service and Privacy Policy for details about your personal data and other product rights.


III. Taking a MOOC at iversity

Where can I find all the courses you offer?

On the top of the page, next to the iversity logo, you can find the “Courses” button. Click there and you’re ready to browse through all of our courses! You can also filter your search by course status and/or language. Happy learning!

What are the requirements for taking a course? Can I do it just for fun?

Yes, you can definitely take courses just for fun! Just make sure you understand the language the course is being taught in. Other than that, there are no requirements.

Can I certify my learning?

Some of our courses offer a final exam at the end which, if you pass it, will guarantee you an official certificate. This contains detailed information about the course content and your learning achievements, backing up your hard work with the details employers may ask for.

How do I enrol in a course?

Just browse through our course catalogue, select a course that interests you and click on "enrol". If you choose to take the Audit Track then you simply have to click on “Audit for free” and you will be automatically enrolled. If you choose to take one of the paid tracks, click on the green button “Enrol” and a page with more general information will follow. After thoroughly reading all the information regarding that track, click again on the green button to enrol and insert your payment details on the purchase page.

I want to enrol in a course, but I have to choose a track. What is a track?

Tracks are study paths that offer you different course workloads, certification options and more. Each course can offer up to three different types of tracks, them being: the Audit Track (for free!), the Certificate Track and the ECTS Track.

I chose the Audit Track, but now I am interested in upgrading to a paid track. Can I?

If you want to test out the course before committing to a paid track, you can enrol with the free Audit Track and upgrade to another track later. The upgrade option is under the “Certificates” tab on your course page. Choose the paid track you are interested in and click on the green button “upgrade now” to upgrade your track.

Until when can I upgrade my track?

You can upgrade your track until the release of the last chapter, meaning the last week of the course. Afterwards it will be no longer be possible to upgrade from the Audit Track to one of the paid tracks.

Can I enrol in a course after it has already started?

Yes, you can enrol after a course has started. The content of the previous chapters will still be available.

When does my course begin and end?

You can find all the information on the start date and duration of the course on the respective course description page. Generally, courses consist of about 6-14 chapters, and because typically a chapter is released each week, a course can be 6 to 14 weeks long. You will be able to see all chapters at once, however only those with the grey arrow have been activated (i.e. you can access the chapter content).

Are homework assignments and quizzes mandatory?

In general, you can take all our courses without doing homework or tests. You are free to choose the degree to which you want to engage in your course. However, if you wish to receive a certificate upon course completion, you will need to comply to the instructor’s requirements (see course description page). Just enrol in the course you are interested in and you will be informed accordingly.

What happens if I missed homework deadlines because I joined late?

Some courses have homework assignments that need to be completed by a specific deadline, but don’t worry if you have already missed them! Homework assignments are not mandatory and therefore if you miss them this does not affect your overall course progress. You will still be able to get your Statement of Participation or Certificate of Accomplishment at the end of the course.

What’s the workload for each course?

You can find all the information on the course workload on the course description page. The workload strongly depends on the course, as well as on how deeply you decide to go into the material. Some require 2-3 hours per week, others between 5 and 8 hours per week.

Where can I see my progress in the course?

The coloured bars on the left-hand side of the chapter shows you your progress in the course. Fill-up these bars to make sure you fulfil all of the requirements for your course.

My course is divided into different milestones sections. What are milestones?

Milestones are intermediate indicators of your overall course progress. Once a milestone has been achieved you will be eligible for the Statement of Participation. Each additional milestone you reach will be added to your existing certificate, increasing its value as you learn. These milestones will show as check marks next to a short description of the module/lesson unit you successfully completed.

Is there a final assignment at the end of the course?

There are no final assignments if you enrol in a course through the Audit Track. However, if you have chosen one of the paid tracks, there are several different ways of student examination in each. For more information, scroll down to the section about your specific study track, where you will find more information on the respective examination type.

How long is the course material available for?

While a course runs, course material will be released on a weekly cycle, so every week a new chapter will be available. Past weeks’ chapters will remain accessible for you to re-watch. After a course closes, you can still access it in the archive, if you were enrolled in that course. If you weren’t enrolled, you will need to be patient and wait for the course to re-start at a later date.

I am no longer interested in my course. Can I unenrol?

Yes, you can unenrol as long as the course is running. You can find a small grey gear button on your course page, and there you see the unenrol option.


IV. Study tracks at iversity

Audit Track

What is an Audit Track?

The Audit Track is the simplest study path you can choose at iversity. You can enrol in any course through the Audit Track, and it’s free! The Audit Track gives you access to all course material, the opportunity to participate in the online course community and at the end, after successfully completing the course, you receive a Statement of Participation.

What is a Statement of Participation?

The Statement of Participation is an official document issued by iversity, which states that you have participated in a course. It is cost-free, but ungraded, and you are eligible to receive it only if you have passed the progress threshold established by the instructor.

Where can I download the Statement of Participation?

You can find your Statement of Participation under the “Certificates” tab on your course page once the course has ended – but only if you have reached the necessary progress threshold! You might need to update your user name in the account settings so that your correct name is shown on your Statement of Participation.

Certificate Track (with online-proctored exam)

What is a Certificate Track (with online-proctored exam)?

The Certificate Track (with an online-proctored exam) is a paid study path in which you are required to take a final online-proctored exam. You have access to all course material and the opportunity to participate in the online course community. At the end, after successfully passing the online-proctored exam, you receive a Certificate of Accomplishment and a Certificate Supplement.

What is an online-proctored exam?

An online-proctored exam is similar to an on-site exam. You have a specified time duration to complete it. The only difference is: while taking the exam on your computer, you are supervised by a third-party service provider, Remote Proctor. It verifies your identity and makes sure you’re not cheating. For more information regarding the proctored exam, please scroll down to section 5.

What is a Certificate of Accomplishment?

The Certificate of Accomplishment is an official document issued by iversity, which states that you have successfully completed the course. It is graded, identity-verified and signed by your instructor. It also includes a short description of the course content. If you achieve a top 10% grade, this will be noted on your certificate.

What is a Certificate Supplement?

The Certificate Supplement includes detailed information about the course content and structure, an overview of learning objectives and a brief explanation of the grading scheme.

Where can I download the Certificate of Accomplishment and the Certificate Supplement?

You can find both your Certificate of Accomplishment and Certificate Supplement under the “Certificates” tab on your course page once the course has ended – but only if you have reached the necessary progress threshold! You might need to update your user name in the account settings so that your correct name is shown on both documents.

Certificate Track (with graded course project)

What is a Certificate Track (with a graded course project)?

The Certificate Track (with a final graded course project) is a paid study path in which you are required to create a final graded course project. You have access to all course material and the opportunity to participate in the online course community. At the end, after successfully passing the final course project and submitting your Statement of Authorship, you receive a Certificate of Accomplishment and a Certificate Supplement.

What is a graded course project?

A graded course project is an assessment with fixed deadline but no duration that resembles a term paper, an assignment or a work project. You are required to submit a signed Statement of Authorship to show that the work you handed in is really yours. For more information regarding the course project, please scroll down to section 5.

What is a Statement of Authorship?

The Statement of Authorship is a document which legally confirms that the work you handed in is yours and that you did it without extra help. It will be provided during your course and you must submit it together with your final assignment.

What is a Certificate of Accomplishment?

The Certificate of Accomplishment is an official document issued by iversity, which states that you have successfully completed the course. It is graded, identity-verified and signed by your instructor. It also includes a short description of the course content. If you achieve a top 10% grade, this will be noted on your certificate.

What is a Certificate Supplement?

The Certificate Supplement includes detailed information about the course content and structure, an overview of learning objectives and a brief explanation of the grading scheme.

Where can I download the Certificate of Accomplishment and the Certificate Supplement?

You can find both your Certificate of Accomplishment and Certificate Supplement under the “Certificates” tab on your course page once the course has ended – but only if you have reached the necessary progress threshold! You might need to update your user name in the account settings so that your correct name is shown on both documents.

How can I integrate my certificate onto my LinkedIn profile?

In every course you are enrolled in there will be a "certificate" tab in the course lessons & units menu. In the certificates section, your certificate will be available for download once you have made enough progress. At this time, you will also see a permalink and LinkedIn “Add to Profile” integration button displayed directly below the certificate. You can either copy and paste the link into your LinkedIn profile or click the button for it to be directly added.

ECTS Track

What is the ECTS Track?

The ECTS Track is a paid study path in which you are required to participate in a final on-site exam. You have access to all course material and the opportunity to participate in the online course community. At the end, after successfully passing the final on-site exam, you receive a Certificate of Accomplishment and a Certificate Supplement. After having successfully completed the course and having passed the exam, you will also be qualified to receive ECTS credits. These credits are issued by the instructor’s teaching university, and not iversity. However, it is important that you first contact your home University to check whether they accept the credits or not.

What is an on-site exam?

An on-site exam is an exam that does not take place online on the iversity platform, but instead students must attend the exam in our learning hubs. You will find more information about the different exam locations on your track page. For more information regarding the on-site exam, please scroll down to section 5.

What is a Certificate of Accomplishment?

The Certificate of Accomplishment is an official document issued by iversity, which states that you have successfully completed the course. It is graded, identity-verified and signed by your instructor. It also includes a short description of the course content. If you achieve a top 10% grade, this will be noted on your certificate.

What is a Certificate Supplement?

The Certificate Supplement includes detailed information about the course content and structure, an overview of learning objectives and a brief explanation of the grading scheme.

Where can I download the Certificate of Accomplishment and the Certificate Supplement?

You can find both your Certificate of Accomplishment and Certificate Supplement under the “Certificates” tab on your course page once the course has ended – but only if you have reached the necessary progress threshold! You might need to update your user name in the account settings so that your correct name is shown on both documents.

Will my university accept the ECTS credits I’ve earned through my MOOC?

iversity cannot guarantee that your university will accept the ECTS credits you’ve earned. It is not iversity who issues the credits, but the university your MOOC instructor is representing. Therefore, you must ask your home university whether it accepts the ECTS credits from your MOOC’s university. Make sure you do this before you purchase the ECTS Track!


V. Assignments

Online-proctored exam

What is an online-proctored exam?

An online proctored exam is similar to an on-site exam. You have a specified time duration to complete it. The only difference is: while taking the exam on your computer, you are supervised by a third-party service provider, Remote Proctor. Their software will make sure it’s actually you who’s taking the exam. It will monitor all activities on your screen and in your room during the exam to avoid cheating. As opposed to on-site exams, there is no set day and time when you have to take the exam, but a period of time during which you can take it (typically one week). Once you have started, you will have to finish the exam in one session and within a given amount of time.

Which requirements do I have to fulfil to take an online proctored exam?

  • Certificate – You need to be enrolled in a course at iversity that offers certificates and pay for a certificate before taking the exam. You do not need to achieve a minimum course progress, but it is highly recommended that you actually have studied the course content intensively before taking the exam.
  • Identification – You will need to provide an identity card that is valid in your country and includes a picture (typically your passport or driving license). You should also be registered with your real name at the iversity platform.

Please make sure that you meet the following technical requirements:

  • Hardware – You need a working microphone, speakers and a webcam
    (these may be built-in external devices connected via USB, but do not use headsets). Mobile devices like tablets or smartphones are not
    supported.
  • Software – You will need to download and install the Proctor Now software. In addition, Adobe Flashplayer is required. If it is not installed already you will be prompted to do so during the setup process.
  • Operating system – We recommend to use a computer running Microsoft Windows (Win XP may still work, but official support expired on April 8th 2014) or Apple Macintosh (Mac OSX 10.6.x or newer).
  • Full access – Please make sure that you take the exam on a computer, on which you have permission to install the required software. This will probably not be the case on computers with limited access, as typically used in libraries or public computer pools.

How do I install and launch the online proctoring software?

A proctored exam session will require you to close any other applications that can potentially be used to cheat on an exam, such as Skype. For a smoother exam experience, we recommend closing any such programs before launching the Remote Proctor software. Unless specified otherwise by your instructor, you will also need to close any open web browsers before starting your exam. Please use one browser tab only and visit myrpinstall.com for a quick system-check. This check includes testing your webcam, your microphone and your internet connection. Once the test is successfully finished, you will be redirected to download the proctoring software. Please install the Remote Proctor software on your computer.

What will Remote Proctor ask me to provide?

Once you have launched the software, Remote Proctor will prompt you to enter your exam information. Please select iversity as the organisation from the drop-down list, then the name of the instructor of your course and the exam’s title. In the next step, you will be asked to provide snapshots of both your photo ID and yourself, and to record a 360-degree scan of your room. Please make sure that these have good quality. Next, the iversity website will load inside Remote Proctor with a box asking you for a password. This will be automatically inserted after you press the button “Insert Exam Password” which appears on the top bar. Now you can start working on your exam! The remaining time to finish the exam will be shown at the top of the window.

I’m facing technical difficulties while taking the online-proctored exam. What do I do?

If you experience technical difficulties while taking the exam, please close your exam session and contact support@iversity.org before the exam deadline has passed.

Who grades the exam?

The exam is automatically graded by the software.

What will happen if I fail the exam?

If you receive a failing grade (an “F”) on your exam, you will not receive your Certificate of Accomplishment and will not be entitled to a refund.

What will happen if I am suspected of cheating during the exam?

If we have reason to believe that you have cheated on your exam we will contact you and you can defend your case and talk to iversity support about it. No action will be taken if you are found to have acted fairly. However, you will receive a failing grade (an “F”) if the allegation is found to be correct.

Graded course project

What is a graded course project?

A graded course project is an assessment with fixed deadline that resembles a term paper, an assignment or a work project. You are required to submit a signed Statement of Authorship to show that the work you handed in is really yours.

Who grades the course projects?

The instructor and/or the course’s teaching assistants grade each course project. After the project is graded you will receive an individual evaluation with comments about your work.

What will happen if I fail the course project?

If you receive a failing grade on your course project (F), you will not receive your Certificate of Accomplishment and you are also not entitled to a refund.

What will happen if I am suspected of plagiarising in the final project?

If we have reason to believe that your work is plagiarised we will contact you and you can defend your case and talk to iversity support about it. No action will be taken if you are found to have acted fairly. However, you will receive a failing grade (an “F”) if the allegation is found to be correct.

On-site exams

What is an on-site exam?

An on-site exam is an exam that does not take place online on the iversity platform, but instead students must attend the exam in a given location. On-site exams take place in different German cities and therefore you must be able to travel to Germany in order to complete the exam. The exam locations are announced on your tracks page. Iversity does not cover the travel costs.

Who grades the final exam?

The instructor and/or the course’s teaching assistants grade each course project.

What will happen if I fail the exam?

If you receive a failing grade on your exam (an “F”), you will not receive your Certificate of Accomplishment and you are also not entitled to a refund.

What will happen if I am suspected of cheating in the final exam?

If we have reason to believe that you have cheated on your exam we will contact you and you can defend your case and talk to iversity support about it. No action will be taken if you are found to have acted fairly. However, you will receive a failing grade (an “F”) if the allegation is found to be correct.


VI. Assessment

When will I get my grade?

You will receive your grade only after all assignments have been submitted and scored. Sometimes, due to the high-volume of students taking exams, it may take a while for grades to be released - so please be patient!

How do I interpret the grade I got?

All our assignments are graded according to the ECTS grading scale. Grades range from A to F, A being the top grade and F the failing grade:

  • A: Excellent performance with only minor mistakes
  • B: Above the average grade, but had some errors
  • C: Generally good work, however there were a notable number of mistakes
  • D: Fair work but with several shortcomings
  • F: Failed work

Will I be refunded if I get a failing grade?

No. If you fail to pass an exam/project, you will not get a refund.


VII. Payment and refunding

How can I make my payments?

There are two different methods you can use to pay for your study track. You can either use your PayPal account (note: there are a few countries that are not supported by PayPal) or you can use a credit card.

Can someone else pay for me?

Yes, someone else can pay for you, just make sure you’re logged in with your account on iversity and not someone else’s.

Will iversity keep my payment details?

No, your information is confidential and it is protected.

I have already paid, but changed my mind and would prefer to only take the Audit Track now. Will I get a refund?

You can get a refund up until 14 days after you have made your payment. After that period of time, a refund is not longer possible. In order to receive a refund please fill out this form. The transaction will be realised within 14 days.


Referrals

What are referrals?

When you are logged in, you can find the Referrals page in the drop-down menu below your name in the top-right corner of the site. Here you will find your network, your unique referral links and other information related to referrals. The idea behind referrals is that you can invite friends to iversity and to enrol in courses. Once a friend has an activated account and enrols in a course via your unique referral link, it counts as a referral for you!

How do I refer friends?

Simply scroll down your Referrals page and you will find all of the courses you are enrolled in with the corresponding unique referral link. You can either copy paste your link or use the social media buttons to invite your friends.

What is my unique referral code?

You will find your unique referral code at the end of each course link, after the question mark (?). It will look something like this: r=zz9zz

What is my referral network and how does it grow?

As also displayed on your Referrals page, your network consists of lines and nodes. You are the node at the centre. If you have not successfully referred anyone, you will only see your node. As you refer friends, you will see their nodes branching out from yours. You will also see when they refer friends because their nodes will grow larger and sprout more nodes. The nodes will also change colour as your referred friends make progress in their courses. Below your network map, you will see a small key that explains what the node colours represent.


VIII. Technical questions

First steps in case of technical problems

If you are experiencing any type of technical problems, please send an email to support@iversity.org with a screenshot and a brief description of the issue.


IX. Further help

Couldn’t find the answer you were looking for?

Feel free to check our iversity Support Discussions for more answers!