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Digital Learning at Payserv Zimbabwe
At Payserv we have been using an Online Learning System provided by Learning Management Resources in South Africa. LMS have the franchise for a US product called 'Skillsoft'. Skillsoft provides a host of courses ranging from IT technical, IT user (such as MS-Excel) to soft skills. The system is stored on the company server and staff members can access from their work-stations or from home. Feedback from the first year of use was exceptionally good inasmuch as a great deal of training was done and they reported a high level of engagement with the system. It was particularly useful for technical staff to develop their IT skills. The added benefit to customer service staff to learn communication skills was very useful.
BUT....the system needs a champion to encourage the majority of learners. There are some earners who are self-engaged but probably only 10% of the staff as a whole. Without the champion the system can easily fall into disuse.
Now we have a need for our Zambia office to learn about Anti-Money Laundering systems and methodologies and we were excited to find that Skillsoft were able to provide these courses. Without them, we would have had great difficulty sourcing course material.
Personally I have attended several MOOCs in recent years. My first was 'E-Learning and the Digital Space' with Coursera/Edinburgh University. I had expectations that the course would help me to manage and administer Skillsoft, but it turned out to be far different and gave me an insight into the much wider concepts of E-learning. I have tried to encourage others at Payserv to attend MOOCs but so far succeeded only once with a young technologist who found a particular opportunity for himself.