Community Management and Customer Support Intern or Trainee (m/f)

We are offering a full-time position asap.

Manage our courses by moderating discussions and supervising course activity, and help us develop and implement a strong community concept throughout our courses.
Run large communities of students and apply our code of honor and terms of use.
Help drive strategies to improve community health and growth.
Collect, prioritise and conceptualise feedback, feature requests and ideas from users and instructors to help us improve our platform and refine our quality assurance process.
Support our users and instructors around the globe in technical matters and help different stakeholders to navigate and use the platform.
Communicate with the different departments and teams to find the best possible solutions for our users’ or instructors’ problems.
Know our courses in and out and are able to answer questions regarding individual courses.

Are an empathetic person that likes to help others, with a positive attitude and professionalism, who knows how to handle conflicts.
Like communicating with various types of customers and know how to interact with students as well as professors.
Have an affinity for web-technologies and are eager to get to know the insides of our platform and courses.
Have a high proficiency in German (written and oral) and fluent English is required.
Are able to multi-task and work effectively in a team environment, and easily adapt to others and new situations.
Have a high degree of organisational and time management skills with the ability to independently follow through to the successful completion of projects within a deadline.
Ideally have experiences with working with different stakeholders and managing online communities and are passionate about it.

Are a globally focused company with an international, interdisciplinary and enthusiastic team.
Offer exciting insights that can only emerge from a fast-paced, high-growth internet start-up.
Believe in and actively foster a healthy company culture.
Give you the opportunity to work for a company that aims at spreading high quality education across the globe.

Please apply here.