Community Management and Customer Support Intern or Trainee (m/f)

Your Responsibilities:

• Manage our courses by moderating discussions and supervising course activity, and help us develop and implement a strong community concept throughout our courses.
• Run large communities of students and apply our code of honor and terms of use.
• Help drive strategies to improve community health and growth.
• Collect, prioritise and conceptualise feedback, feature requests and ideas from users and instructors to help us improve our platform and refine our quality assurance process.
• Support our users and instructors around the globe in technical matters and help different stakeholders to navigate and use the platform.
• Communicate with the different departments and teams to find the best possible solutions for our users’ or instructors’ problems.
• Know our courses in and out and are able to answer questions regarding individual courses.

Your Profile:

• Are an empathetic person that likes to help others, with a positive attitude and professionalism, who knows how to handle conflicts.
• Like communicating with various types of customers and know how to interact with students as well as professors.
• Have an affinity for web-technologies and are eager to get to know the insides of our platform and courses.
• Have a high proficiency in German (written and oral) and fluent English is required.
• Are able to multi-task and work effectively in a team environment, and easily adapt to others and new situations.
• Have a high degree of organisational and time management skills with the ability to independently follow through to the successful completion of projects within a deadline.
• Ideally have experiences with working with different stakeholders and managing online communities and are passionate about it.

We:

• Are a globally focused company with an international, interdisciplinary and enthusiastic team.
• Offer exciting insights that can only emerge from a fast-paced, high-growth internet start-up.
• Believe in and actively foster a healthy company culture.
• Give you the opportunity to work for a company that aims at spreading high quality education across the globe.

How to apply:

Please apply here.