Video Role-Play Training: How to Teach Communication Skills Online

video role-play

Our newest feature, video role-play training, is currently undergoing beta-testing and we will begin to roll it out to learners within the next couple of days. Besides answering multiple-choice and written work, learners will be able to record video responses on our platform.

This will be especially useful in the context of courses with a focus on greyscale learning in the broad field of communication skills (leadership, sales etc.). Because becoming great requires practice. The ability to record, replay and record again until the learner is satisfied is one aspect that makes video responses such a powerful tool for effective online learning. In addition, sharing video responses in the Learning Journal enables learners to comment on each other’s work, complement each other or point out things that need improvement.

video role-play

Moving Beyond Multiple Choice Using Video Role-Play Training

Video role-play training assignments thus allow us to teach things online that are often thought of as being hard to teach in a digital format. Namely courses on real-life communication skills where there is no dichotomous black or white. Where there are many right and many wrong answers and many different shades of grey in between.

Examples of such courses are those dealing with topics such as sales, leadership or customer care. Consider one example: a course on leadership. This is exactly one of the “soft” or “human” topics that, as it is often argued, can only be taught well in a face-to-face environment. In a traditional elearning format it often is either all theory or a fairly simple “multiple-choice game”. In web-based training one would, for example, watch a video of two people fighting in the hallway and would then have to respond to a couple of questions that offer a few options to choose from. The user has to choose a course of action – that usually results in stating the obvious.

However, knowing what is the right thing to do and actually doing it, are of course two fundamentally different things. The way we envision online education is that after watching the video, students have to use the camera of their device to formulate and record an original response to the characters in the conflict situation in form of a video comment answering the question: “What would you say now? 30 seconds. GO!”

Assignments such as video role-play training allow students to respond to a complex problem in an infinite number of ways and require them to move from multiple choice to infinite choice. Aggregating the user-generated content in the Learning Journal and letting all learners give each other detailed feedback on the basis of sophisticated grading rubrics can take this one step further.

video role-play training

Life Comes in Many Shades of Grey – Online Learning Should Reflect That

In short: with this feature we want to teach learners complex topics such as leadership by moving beyond simple multiple choice formats. We try to encourage them to bring their context and experience to the table. An old person will respond differently than a young person. A woman differently than a man. Yet all of these different answers may well be correct in their own unique way – or not. And that’s for the learners to discuss and work out together. This approach to effective online learning allows them to be creative and to think outside of the box. It also shows learners that a lot of times, there can be many different ways to solve a problem. This truly embodies what we mean by greyscale learning. We believe that video role-play training can help learners to broaden their horizons and to see the bigger picture of complex topics.